Bkdok Privacy Policy — Your Data, Our Responsibility

Introduction

Bkdok (referred to as "we", "the platform", or "the company") is an internationally licensed online gaming platform. We believe that protecting your personal information and privacy is a fundamental responsibility. This Privacy Policy is designed to give you a clear understanding of what data we collect, how we use it, and how we keep it secure.

Our Privacy Policy is built in accordance with international data protection standards. It is published in English specifically for Bangladeshi users so that every user can understand it with ease.

If you have any questions or concerns about this policy, please reach out to our support team. We are always here to help.

What Information Is Collected

Bkdok may collect the following types of information:

Identity information

• Full name and date of birth
• National ID or passport number (for KYC verification)
• Mobile number and email address
• Current address

Financial Information

• Bank account or mobile banking number (for transactions)
• Transaction history and amounts
• Withdrawal and deposit records

Usage data

• Gaming history and preferences
• Login time and device information
• IP address and browser information
• Records of customer support interactions

How Information Is Collected

Bkdok collects information in several ways:

• Information provided directly: Information you provide when registering, completing KYC verification, or contacting customer support.
• Automatic collection: Through cookies, log files, and similar technologies while you use the platform.
• From third parties: Relevant information from payment processors or identity verification providers.

We never collect your information from social media or other online sources without your consent.

Purpose of data use

The information we collect is used for the following purposes:

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Providing and personalizing gaming services
• Fraud detection and prevention
• Ensuring responsible gaming
• Providing customer support services
• Meeting legal and regulatory obligations
• Platform improvement
• Sending important updates and notifications

We never share your data with third parties for advertising purposes. You can opt out of bkdok's own promotional communications at any time.

Data sharing and disclosure

Bkdok may share information in the following specific circumstances:

With service providers

Limited data may be shared with payment gateways, KYC verification providers, and technology infrastructure partners. These parties operate under strict confidentiality agreements and may not use the information for any other purpose.

For legal requirements

If legally required by court order, government directive, or fraud investigation, information may be disclosed to the relevant authorities. In such cases, we will make every effort to notify the user.

In the event of a change of ownership

If bkdok undergoes a merger or acquisition, user data may be transferred to the new entity. However, the terms of this policy will continue to apply.

Cookies & Tracking Technologies

Bkdok uses cookies to enhance your platform experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies: Essential for login sessions and platform security. Disabling these cookies will prevent the platform from functioning properly.
• Performance cookies: To analyze which pages are most visited. This information is completely anonymous.
• Preference cookies: To remember your language, theme, and other preferences.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

Data retention and period

How long we retain your data depends on the type of information and applicable legal requirements:

• Account Information: For the lifetime of the account and 5 years after closure (as required by law).
• Transaction records: A minimum of 7 years (in compliance with financial regulations).
• KYC Documents: 5 years after account closure.
• Cookie Data: Typically 30 days to 1 year.
• Support chat logs: 2 years.

Once the retention period expires, your data is securely deleted or anonymised. If you request account deletion, any data not subject to legal obligations will be removed.

Your Rights

As a bkdok user, you have the following rights:

To exercise any of these rights, please contact our support team. We will respond to your request within the legally required timeframe.

Children's privacy

Bkdok is strictly for users aged 18 and above. We never knowingly collect information from minors. If we become aware that a minor has provided personal data, that information will be deleted immediately and the account will be closed.

If you believe a minor has created an account on bkdok, please contact us immediately. We will take prompt action.

Security measures

Bkdok uses industry-leading technology to protect your data:

• AES-256 Encryption: Military-grade encryption for data at rest.
• SSL/TLS Protocol: Secure transmission of data in transit.
• Two-factor authentication (2FA): An additional layer of security for your account.
• Firewall and IDS: Detecting and preventing unauthorized access.
• Regular penetration testing: Vulnerability testing conducted by external security experts.
• Data backup: Regularly encrypted backups to keep your data secure.

Please note that no online platform can guarantee 100% security over the internet. We encourage you to use a strong password and keep 2FA enabled on your account.

Policy updates

Bkdok may update this Privacy Policy from time to time. Changes may be driven by new regulations, new services, or security improvements.

For significant changes, we will notify you in advance via your registered email or mobile number. The date of any update will be shown at the top of the page as "Last Updated".

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We recommend reviewing this page regularly.

Contact us

For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us:

• Live chat: Log in to the platform and reach us via 24/7 live chat.
• Email: [email protected]
• Response time: Usually within 24 hours on business days.

When contacting our data protection team, please clearly state the subject of your inquiry. This helps us respond to you faster.

If you are not satisfied with how your privacy rights are being handled, you have the right to file a complaint with the relevant legal authority.